Jan 30, 2023
In this episode of Int-HER-rupt, our host Linda Yates has a
conversation with Cheryl Nye. They discuss the importance of trust
and how to respond when trust is broken - whether in the workplace
or in life.
- After dabbling in being an entrepreneur, Cheryl found her niche
in corporate America. She is a data consultant and has been working
with the same company for 17 years.
- As a member of the Toastmasters Club Sensor Toast, she gained
confidence in communication and leadership. This experience created
the foundation for the work she does today.
The Importance of Trust
- Nye calls trust the “foundation of all relationships” - whether
at home or in the workplace.
- Without trust, communication falls apart. If someone doesn’t
trust their team leader to respect them, they won’t come forward if
something is going wrong. Similarly, if a leader can’t trust
members of their team to follow through on projects, the work will
fall on a few individuals or on the leader themselves.
- Once trust is lost, it can be hard to regain it, regardless of
whether the person losing it is in a leadership position or
How to Recover From Broken Trust
- Communication: If you have lost trust in
someone in the workplace, communicate this with them as clearly
and compassionately as possible. As Nye says in the episode,
“Speak with love.” Understand the problem you’re having, and be up
front about it without condescension or negativity.
- Accountability: If you have broken someone’s
trust, take responsibility. Take the time to listen and understand
how the other person is feeling. Apologize and make a plan for how
to improve - then follow through on that plan.
- Nye and our host Linda Yates both place a lot of importance on
leading with the heart. When time is taken to truly listen,
understand and change, trust can be rebuilt, even when it takes a
Learning to Trust YOURSELF Again
- If you’ve been the one to make a mistake or mess up, it can be
hard to believe in yourself and can cause more stress than is
- Nye’s advice is to use the “5 Why’s” to assess the root
cause of the problem. She gives the following example: If
you’re chronically late to work, ask yourself why you’re late. If
it’s because the meeting wasn’t in your calendar, ask why it wasn’t
in the calendar. Why? Maybe the calendar is not set up in a way
that is easy to use. Knowing this, you can seek out a new calendar
to try. Once you reach the root cause, you can turn it into
- Practice trusting your instincts. Listen to
your gut - it is often right. Ask yourself how you feel about a
stressful situation, and really listen to yourself.
- Finally, take a step back. Zoom out. Listen to
others as well, and see how they’re responding to you.
Self-reflection is a huge part of self-improvement, and Nye
attributes this skill to helping her grow and develop her
interpersonal communication skills to where they are
Trust in the workplace is what helps create the bonds that makes
a team strong. Without healthy communication and the knowledge that
fellow teammates will follow through, a team will always suffer and
lose their ability to work cohesively. If that trust is broken,
accountability and actively listening can create a safe environment
where trust can be rebuilt.
If this episode connected with you, reach out to Linda and let her know.
This podcast is produced by TSE Studios. Check out other podcasts
by TSE Studios, including this episode’s sponsor, The
Sales Evangelist, helping new and struggling sellers close more
deals and achieve their sales goals. Subscribe to the IntHERrupt Podcast so you
won’t miss a single show. Find us on Apple
Podcast, Google Podcast,
Spotify, and Stitcher. Audio created by Ryan Rasmussen