Aug 28, 2023
Are you struggling to trust others?
There are times in life when someone hurts you and makes it
difficult for you to trust them again. Broken trust is hard to
repair when emotions are high, including in co-worker
Returning to episode 113 of Int-HER-rupt, host Linda Yates revisits
her conversation with Cheryl Nye. They discuss the importance of
trust and how to respond when it is broken - whether in the
workplace or in life.
After dabbling as an entrepreneur, Cheryl found her niche in
corporate America. She is a data consultant who has worked with the
same company for 17 years.
As a Toastmasters Club Sensor Toast member, she gained confidence
in communication and leadership. This experience created the
foundation for the work she does today.
Importance of Trust
Nye calls trust the “foundation of all relationships” - whether at
home or in the workplace.
Without trust, communication falls apart. If someone doesn’t trust
their team leader to respect them, they won’t come forward if
something goes wrong. Similarly, if a leader can’t trust their team
members to follow through on projects, the work will fall on a few
individuals or the leader themselves.
Once trust is lost, it can be hard to regain it, regardless of
whether the person losing it is in a leadership position or
to Recover From Broken Trust
If you have lost trust in someone in the workplace, communicate
this with them as clearly and compassionately as possible. As Nye
says in the episode, “Speak with love.” Understand your problem,
and be upfront about it without condescension or
If you have broken someone’s trust, take responsibility. Take the
time to listen and understand how the other person is feeling.
Apologize and plan how to improve - then follow through on that
Nye and our host Linda Yates greatly emphasize leading with the
heart. When time is taken to truly listen, understand, and change,
trust can be rebuilt, even when it takes a long time.
Learning to Trust YOURSELF Again
If you’ve been the one to make a mistake or mess up, it can be hard
to believe in yourself and can cause more stress than is
Nye’s advice is to use the “5 Why’s” to assess the
root cause of the problem. She gives the following example: If
you’re chronically late to work, ask yourself why you’re late. If
it’s because the meeting wasn’t on your calendar, ask why it wasn’t
on the calendar. Why? Maybe the calendar is not set up in a way
that is easy to use. Knowing this, you can seek out a new calendar
to try. Once you reach the root cause, you can turn it into
Practice trusting your instincts. Listen to your
gut - it is often right. Ask yourself how you feel about a
stressful situation, and really listen to yourself.
Finally, take a step back. Zoom out. Listen to
others as well, and see how they’re responding to you.
Self-reflection is a huge part of self-improvement, and Nye
attributes this skill to help her grow and develop her
interpersonal communication skills to where they are
Trust in the workplace helps create a strong bond among the team.
Without healthy communication and the knowledge that fellow
teammates will follow through, a team will always suffer and lose
its ability to work cohesively. If that trust is broken,
accountability and active listening can create a safe environment
to rebuild trust.
“Trust is the foundation of any relationship you may have. If you
don’t have trust in your relationship, then you don’t have
anything” - Cheryl Nye
If this episode connected with you, reach out
and let her know. This podcast is produced by TSE Studios. Check
out other podcasts by TSE Studios, including this episode’s
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