Dec 26, 2022
In today’s episode of
IntHERrupt, Linda talks with Karen Laos and discusses how you can
keep communication effective and efficient, even when faced with
- Confidence is key, not only in communication
but in life in general. During Karen’s long career, she realized
that she was able to ALWAYS communicate effectively when she had
- Karen, always felt confident with her
communication when she felt she was offering something valuable.
Find whatever helps you remain confident, and keep it in mind while
Don’t be afraid to question authority
- The idea of NEVER questioning authority is
drilled into most of us from a very early age. Any authority figure
who gives us a task or order is to be obeyed at all
- However, blindly trusting and following
authority isn’t always the right solution. Trust your boss, yes,
but also trust your gut. If something feels off before you
communicate, talk to your boss. Explain what you think could be
improved. Remember: It’s NEVER too late to change course or adjust
Plan and prepare beforehand
- The common saying is failing to plan is
planning to fail. This is ESPECIALLY true in
- Karen roleplays with her clients frequently and
ALWAYS has a plan to fall back on. Without a plan, more often than
not, we become stuck and unable to communicate. When we have a plan
to fall back on, however, we know how to continue.
- One tool that Karen is specifically a fan of is
pausing. If you find yourself rambling or losing focus, then pause.
Follow it up by saying my point
is. This lets the audience
know that you ACTUALLY have a point and helps to refocus
Ask the right questions in advance
- Even with the best planning and the highest
confidence in the world, if you go into a situation without an
understanding of what you’re aiming to achieve, you won’t
- Ask your boss or authority figure questions! If
there’s something you’re unsure of DON’T be afraid to ask for
clarification. With clear and concise information, you’ll be better
prepared and more likely to communicate well.
Understand what makes communication
- If you don’t already have a grasp of WHAT
effective communication is, then how could you possibly hope to
actually utilize it?
- To Karen, effective communication is
communication that allows all parties involved to clearly
understand whatever is being communicated. A LOT of factors go into
this, ranging from things like tone and body language to
understanding and purpose, as well as what we’ve already covered.
Having an understanding of all of these will ENSURE you can
- Be obsessively
curious. This is another
CRITICAL tool that Karen uses in her communication. You’re trying
to talk TO a person, not AT a person. Ask questions, take time to
listen to the other person’s response, genuinely engage with them,
and show interest.
All of these tips and lessons
will help you to become a FAR more potent and EFFECTIVE
communicator. Master them and you can master the art of effective
communication, even when faced with difficulties!
Do you have stories to tell?
Connect with Linda to share them. This podcast is produced by TSE
Studios. Check out other podcasts by TSE Studios, including this
The Sales Evangelist,
helping new and struggling sellers close more deals and achieve
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